Cancellation Policy

Your appointment at Anthony Hansen Counselling is reserved especially for you. We understand that sometimes the unexpected happens, and you will need to cancel your booking. We ask that you please provide as much notice as possible, so the appointment can be offered to someone else in need.

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Please be advised that any request for cancellation or rescheduling should be submitted no later than 48 hours prior to the scheduled session. Rescheduled time and date will be subject to time slot availability.

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It is important to note that payments for cancelled sessions within 48 hours are non-refundable. However, they are available for rescheduling. If you have any additional inquiries or concerns before your session, please do not hesitate to reach out.​

 

Credit or debit card details are required to confirm your appointment. As per our Credit Card Authorisation Policy, these are securely collected using our online form and will be charged to your card if you provide less than 48 hours’ notice of a cancellation or do not attend your appointment. The full fee will be automatically charged to your card on the day of your scheduled appointment, unless other payment methods have been arranged.

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If you have an appointment booked for a Monday, we ask that you please notify of any cancellations before 3pm on the Friday prior.

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Medicare rebates are only available for face-to-face, telephone or telehealth services provided. ​

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All outstanding consultation fees need to be paid prior to any further appointments being booked.